Instant Help

  • FAQs

    You can search our entire Knowledge Base with the help widget at the bottom corner of this website. You can always access all help related to a product on its product page.

  • Tutorials

    We have a vast collection of video tutorials available that review each of our stacks. You can always see all videos related to any of our products directly on its product page.

  • Update

    It's possible there is already a fix for that bug. Ensure that all your Stacks and Plugins are running the latest version. How to update your stacks.

  • Community

    The Weaver's Space Community has become a valuable resource! Its an amazing way of connecting with fellow weavers.

  • Forums

    The RW Forums from Realmac have contributors around the world that point you in the right direction.

  • Order Lookup

    If you have lost your invoice and need to lookup past orders, this your will was to checkout out order lookup page.

  • Total CMS Licenses

    Get a report emailed to you with all of your Total CMS licenses and domains they are assigned to. Get your report.

  • Subscriptions

    If you would like to review what email lists you are a part of, check out our Email Subscription Manager.

Ask The Team

Tried everything and still in need of some help? Don't worry, our Support team are here to help & get your weaving again!

Before you submit a support request

  • Please make sure that you have spent to time and reviewed the Documentation Portal and Tutorials.
  • If your request is about a sale, please include your invoice number.
  • If your request is about a sale, please include your invoice number.
  • Ensure that you provide a detailed outline of what your issue is. This way we will be able to replicate the problem and get you back to weaving in no time!
  • Stuff happens… Make sure that you get an auto-response email with your assigned ticket number. If you don't, we may not have received your email.
  • Be nice! We are people too… :-)

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