Instant Help

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    Doc Portal

    We have a documentation portal that has manuals and FAQs for all of our products. Its our one stop doc shop to get you back to weaving in no time!

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    Tutorials

    We have a vast collection of video tutorials available that review each of our stacks. Also look at the great 3rd party resources as well.

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    Community

    The Weaver's Space has become a valuable resource! Its an amazing way of connecting with fellow weavers.

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    Forums

    The Community Forums from Realmac have contributors around the world that point you in the right direction & often quicker solutions.

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    Update

    Its possible there is already a fix for that bug. Ensure that all your Stacks and Plugins are running the latest version. Check product page.

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    Order Lookup

    If you have lost your invoice and need to lookup past orders, this your will was to checkout out order lookup page.

Ask The Team

Tried everything and still in need of some help? Don't worry, our Support team are here to help & get your weaving again!

Before you submit a support request

  • Please make sure that you have spent to time and reviewed the Documentation Portal and Tutorials.
  • If your request is about a sale, please include your invoice number.
  • If your request is about a sale, please include your invoice number.
  • Ensure that you provide a detailed outline of what your issue is. This way we will be able to replicate the problem and get you back to weaving in no time!
  • Stuff happens… Make sure that you get an auto-response email with your assigned ticket number. If you don't, we may not have received your email.
  • Be nice! We are people too… :-)

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Friday, December 14

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